Orders & Delivery Policy

Welcome to Luvmae.
This policy explains how we process, ship, and deliver your orders to ensure a smooth shopping experience.

1. Order Processing

  • Orders are processed Monday – Friday, excluding public holidays.

  • Please allow 1–3 business days for order confirmation and preparation.

  • Once processed, you will receive a shipping confirmation email with tracking information.

  • We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.

2. Shipping Times

Shipping times vary based on destination and courier services.
Typical delivery estimates are:

  • United States / Canada: 5 – 10 business days

  • United Kingdom / Europe: 5 – 12 business days

  • Australia / New Zealand: 7 – 14 business days

  • Rest of World: 10 – 20 business days

Please note that these are estimated transit times and may vary due to customs clearance or local postal delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your address and selected method.

  • We occasionally offer free shipping promotions; these will be clearly stated on our website.

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

4. Tracking Your Order

After your order ships, you’ll receive an email with your tracking number.
You can track your shipment directly through the courier’s website or via our Order Tracking page.

5. Pre-Orders & Multiple Items

  • Items purchased together may ship separately if part of different fulfillment batches.

  • Pre-order items will have estimated delivery dates listed on the product page.

6. Address Errors & Non-Delivery

Please double-check your shipping details before placing your order.
Luvmae is not responsible for delays or losses caused by incorrect addresses or unclaimed packages.
If a parcel is returned to us, we can reship it (additional postage may apply) or issue a refund minus shipping costs.

7. Delivery Delays

We aim to deliver on time, but external factors such as customs, weather, or courier issues may occasionally cause delays.
We’ll always assist in tracking and resolving any delivery concerns.

8. Lost or Stolen Packages

Once a package is marked delivered, responsibility transfers to the recipient.
If your order is missing, please contact the carrier first, then reach out to us for assistance.

9. Changes or Cancellations

To modify or cancel an order, contact support@Luv-Mae.com within 12 hours of purchase.
After fulfillment begins, changes or cancellations are no longer possible.